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Guide to using your policy

Find medical care quickly

You pay less for in-network care

Doctors and hospitals on our provider list (in-network) have a special arrangement with Health Advantage. This means you get a discount and pay less for medical services they provide than you would if you visited an out-of-network provider.

Physical therapist helping patient

Go online anytime!

Arkansas doctors and hospitals

  1. Visit
  2. Enter your member ID number OR select your network to start search
  3. Follow the search instructions to find your care

Doctors and hospitals outside of Arkansas

If you have a suitcase on your member ID card, you can also find and receive certain levels of healthcare benefits when you live or travel across the country. To search for doctors and hospitals outside of Arkansas:

  1. Visit
  2. Choose the network based on the suitcase on your member ID card
    • BlueCard PPO Basic
    • BlueCard PPO/EPO
    • BlueCard Traditional

Call 1-800-843-1329 between 8 a.m. and 5 p.m. CST, Monday through Friday, to speak with a caring professional who can help you find quality medical care nearby.

Manage your health with help

Get your free annual checkups

Preventive care helps you avoid disease and illness. Seeing a doctor when you’re healthy allows him or her to get to know you and watch for any health issues before they’re serious. Once you’ve found an in-network Primary Care Physician (PCP), schedule your FREE annual checkup right away.

Fight illness with action

If you’re sick and need medical care, call your doctor right away to schedule an appointment. Finding any problems early on can help you make a full recovery faster. Someone who knows your health will treat you; plus it’s less expensive than going to the emergency room.

Know what an emergency looks like

Surprises happen. Go to the nearest hospital or ER for:

  • Suspected heart attack
  • Stroke
  • Poisoning
  • Serious burns
  • Severe shortness of breath
  • Choking
  • Broken Bones
  • Anything that could cause long-term damage

Important: Covered services for life-threatening emergencies will be paid whether it’s in network or not, but routine or non-emergency services provided in the ER will not be covered.