Members
Frequently Asked Questions
I just got coverage with Health Advantage. What do I do now?
- Access your plan information and quick start guide with My Blueprint, an online, self-service that gives you 24/7 access to your health plan information.
- Find Care online or on My Blueprint to find a primary care provider (PCP). Your PCP is the doctor you should see first for routine medical care. You can change your PCP at any time.
- Schedule an annual wellness visit with your PCP. An annual wellness visit is free to you and you earn a $50 reward
Need help making a doctor appointment?
No problem! You can call us at 1-800-800-4298 between 8 a.m. and 5 p.m. CST, Monday through Friday, to speak with a caring professional who can help you find quality medical care near you.
How can I order free diabetic blood sugar testing supplies?
You may be eligible for free diabetic blood sugar testing supplies [pdf]. We encourage our diabetic members to perform blood sugar testing — as prescribed by your physician — by offering a blood glucose testing supply benefit. For more information, call 1-800-686-2609 or visit the Diabetes Education Program page.
Can I get assistance from a social worker?
Arkansas Works plans feature access to Health Advantage social workers.
Our social workers can help you:
- Find basic resources like food, clothing, shelter, transportation, medication assistance or an emergency shelter
- Get the right care, services and programs for your specific needs
- Deal with crisis situations
- Get referrals for behavioral health assessments, treatment and recovery
- Work with medical case managers
- Adjust to new, life-changing chronic illnesses or diagnoses
- Find support groups
- Reduce barriers to care
- Get homelessness resources
- Report adult abuse and neglect
For help, call our Social Work Services team at 501-688-0765 from 8 a.m. to 5 p.m., Monday – Friday. If you call after 5 p.m., please leave a voicemail and someone will return your call the next business day.
Where can I find a list of resources online?
How do I contact DHS?
DHS help line
1-855-372-1084
Find work or develop a work plan
1-855-225-4440
Enrolling in an Arkansas Works plan
1-800-392-2583